How to order and pay for CThai phone card?

              It's simple: Choose appropriate phone card from website http://www.CThai.com and pay web site payment system. The way is convenient, reliable and absolutely safe.

              You will receive a PIN and calling instructions instantly on your screen and to your email address.

              Credit card payment system. This way is convenient, reliable, and absolutely safe. Payment transaction is preceded by leading e-commerce Payment Transaction Company: Our site does not have access to your credit card number and your private information. Your credit card's data is transferred to Bank directly using security protocol for Internet payments - SSL, so the information remains confidential. Site receives confirmation that your payment transaction is completed.

              Or pay for the card by telephone call CThai.com's customer services,

              Please have your name, billing address, telephone number and credit card number, ready when you call.

              You will receive a PIN immediately when your credit card payment is approved over the phone. There are several absolutely safe and certified ways:

 How do I use my phone card?

      Please follow these steps:

1. Dial the toll free access number 1-800-903-7919 (In English), 1-800-903-7909 (In Thai) or Local Access Number.
2. Follow instruction: Enter the PIN number + #.
3. Dial the destination number.
   • For US calls, dial 1 + Area Code + Number + #.
   • For International calls, dial 011 + Country Code + City Code + Number + #
   • For Call to Thailand, dial 011 + 66 + Area Code + Phone Number + #
4. To place another call, press ## and then follow instruction.

 How many minutes will I have on my card?

The number of minutes available is determined based on the rate to the country you are calling. Each time you use your calling card to place a call, the number of minutes available for your call will be announced to you before the call connects.

 Can I recharge my phone card?

Yes, although you can recharge your phone card and you can always purchase another card or recharge for old pin on our website at http://www.CThai.com . When reordering, simply log into your account, make your selection and check out. Your new Phone Card(s) will be issued immediately!

 What does 1 or 3 minute rounding mean?

3 minute rounding means that if you make a phone call for less than a minute, you will be charged for a full minute. If your call is longer than a minute you are charged in three-minute increments. Therefore, if you make a call that is two minutes long, you would be charged for three minutes.

 Where can I find information on maintenance fees, connection fees & rounding?

The product details pages of every phone card on our website includes information on all fees and charges.

 How are service fees applied?

A service fees is applied after a call is completed. The service fee, which varies from card to card, is a percentage of what you spent on your call. The fee is deducted from your card after the call is terminated.

 When I try to call I get the message: "you call cannot be completed as dialed". Why?

Please follow the exact instructions we emailed you when you purchased your calling card. You may have misdialed your destination number. Also be aware that some pay phones and cellular phones have restrictions. Check the number and dial again. If the problem persists call our customer service.

 I am traveling outside of the contiguous 48 states. What should I do?

Calls from outside the continental USA such as from Hawaii, Alaska, Puerto Rico and the Virgin Islands will incur an additional charge per minute. For additional information, please check the information link on the detail of the card you are interested in purchasing.

 What does "local access" mean?

Local access means that instead of using a toll free number to dial into our system to place a call, you dial a local number in your area code. Our phone cards have local access numbers. Use a local access number to get the most minutes possible out of your card. If a local access number is not available in your city, you can also use our toll free number.

 Where are my access numbers?

Access Numbers can be found in http://www.cthai.com/NewLocalaccess.aspx . Additionally, when you order a card, you will receive a confirmation email with the main access number included and a link to additional access numbers.

 Can I make local calls with your card?

Yes. All cards can be used to make local, regional, state-to-state and international calls to anywhere in the world.

 What is the expiration date on my phone card?

The expiration date varies from card to card. Most of our card will expire in 90 days after the first use. Please see each card for details.

 Do rates differ depending on the time of the day of the day of the week?

No, Most of our phone cards have the same great rates 24 hours a day 7 days a week. But some of them have differed depending on the time of the day. Please check at the detail of the happy hour rate of the card.

 Do you sell cards to call from overseas to the United States?

Yes, we have cards that can call from country to country. Please check the information card at http://www.cthai.com/catthaicard.aspx and Call from Thailand to many countries at http://www.cthai.com/thaitoothers.aspx

 How often are the special offers on your site updated?

Special offers and pricing are updated in real time. However, rates are subject to change without notice. Therefore, it is recommended that you check our websites often for the most up to date rate information.

 Can CThai calling card access to other countries?

CThai phone card can always access to every country around the world.